Terms of service
1. SERVICES AND PRODUCTS
Wavely LLC offers:
- Services: audio post-production, including (without limitation) editing, mixing, sound design, dialogue cleanup, noise reduction, mastering, loudness compliance, file formatting, stems, and deliverables for broadcast, film, podcast, or web.
- Products: physical goods sold via our website, including acoustic treatment and related accessories. Some Products are sold by Wavely as an authorized reseller of third-party brands; Wavely does not manufacture these items.
All Services are provided on a project-by-project basis or as defined by the specific package or tier purchased.
2. ESTIMATES, SCOPE, AND CLIENT RESPONSIBILITIES
2.1 Scope of Work
Services are limited to the scope described in the purchased package, estimate, invoice, or written agreement. Any work outside that scope may require additional fees.
2.2 Client Materials
You are responsible for:
- providing accurate instructions and reference materials;
- supplying all necessary audio/video files, timecodes, and specs;
- ensuring files are complete, accessible, and not corrupted;
- confirming technical delivery requirements.
2.3 Delays Caused by Client
If a project is delayed due to missing files, unclear direction, or delayed feedback, deadlines may be adjusted. Projects paused for more than 14 days may require rescheduling or additional fees.
3. PAYMENT TERMS
3.1 Services
All Services are billed as one-time purchases unless otherwise stated.
3.2 Payment Timing
Payment is due according to invoice or checkout terms. Unless otherwise stated, full payment is required prior to delivery of final files.
3.3 Products
Products must be paid in full at checkout.
3.4 Late Payments
We may pause work or withhold deliverables for unpaid balances. You are responsible for any collection costs where permitted by law.
3.5 Taxes
You are responsible for applicable taxes.
4. REFUNDS, RETURNS, AND CANCELLATIONS
4.1 Services (No Refunds)
All Service sales are final. No refunds will be provided once work has begun.
4.2 Products (Returns Vary by Product)
Return eligibility and the return window are set individually for each Product and are listed on that product's page. As a general baseline, returns (where accepted) must be unused, in original packaging, and requested and approved in advance. Because shipping method, fabrication, and fulfillment differ across our catalog, always check the specific product page for the item you are purchasing to confirm its return policy before you buy.
Where a return is accepted, you are responsible for return shipping unless the item is defective.
4.3 Non-Returnable Items
Some Products, including made-to-order and custom or personalized items, are not eligible for return. Any such exclusions for a given item are stated on that product's page.
4.4 Damaged or Defective Products
You must report damaged or defective items within 5 days of delivery. We will replace or refund at our discretion.
4.5 Shipping Issues
We are not responsible for carrier delays but will assist with lost shipments.
4.6 Service Cancellations
If you cancel Services after work begins, you are responsible for work completed to date.
5. REVISIONS AND APPROVALS
5.1 Revision Policy
Revision availability varies by the specific Service purchased. Where revision rounds are included, the number of included rounds is stated on the product listing at the time of purchase. If a listing does not state a revision allowance, contact us before purchase to confirm what is included.
5.2 Scope of Revisions
Revisions are limited to reasonable adjustments within the original scope and direction of the project.
5.3 Out-of-Scope Changes
Additional fees may apply for:
- new creative direction
- new or updated files from Client
- significant structural edits or reworks
- requests inconsistent with original instructions
5.4 Final Approval
Once a deliverable is approved, any further work is billable.
6. DELIVERY, FILE FORMATS, AND STORAGE
6.1 Delivery
Files are delivered via download link or agreed method.
6.2 Formats
Deliverables will match agreed specifications or standard professional formats.
6.3 Storage
Project files are retained for 30 days after delivery, after which they may be deleted.
You are responsible for backups.
7. PRODUCTS: SHIPPING AND FULFILLMENT
Shipping timeframes vary by product. Some Products are made to order and ship within the timeframe stated on that product's listing; others ship sooner. Always check the specific product page for the item you are purchasing for its current shipping estimate before you order. Products may be fulfilled directly by Wavely or by third-party suppliers and partners.
- Shipping times are estimates only
- Items in the same order may ship separately, and may arrive on different schedules depending on the products included
- Risk of loss transfers upon delivery to the carrier
- We are not responsible for shipping delays, customs, or supply chain issues
8. PRODUCT WARRANTIES DISCLAIMER
Products are provided "AS IS" unless otherwise stated.
We do not manufacture most Products and:
- manufacturer warranties (if any) are handled by the manufacturer
- we disclaim all implied warranties to the fullest extent permitted by law
9. CONFIDENTIALITY
We will not disclose your non-public materials except as required to perform Services or by law.
You agree not to disclose Company pricing, workflows, or proprietary methods.
We may use completed work for portfolio purposes unless you opt out in writing.
10. OWNERSHIP AND LICENSE
You retain ownership of your materials.
Upon full payment, you receive a perpetual license to use final deliverables.
We retain ownership of session files and internal processes unless otherwise agreed.
11. FILE SECURITY
We use reasonable safeguards but cannot guarantee absolute security.
12. THIRD-PARTY SERVICES
We are not responsible for failures of third-party platforms used for payment, storage, or delivery.
13. CLIENT WARRANTIES
You confirm you have rights to all materials provided and agree to indemnify us from related claims.
14. DISCLAIMER OF WARRANTIES
Services and Products are provided "AS IS" without guarantees of specific results.
15. LIMITATION OF LIABILITY
We are not liable for indirect or consequential damages.
Total liability is limited to the amount paid for the relevant Service or Product.
16. TERMINATION
We may terminate services for nonpayment, abusive behavior, or illegal requests. All outstanding balances become due.
17. GOVERNING LAW
These Terms are governed by New York law. Disputes must be brought in Westchester County, New York.
18. FORCE MAJEURE
We are not liable for delays outside our control.
19. COMMUNICATIONS
You agree to receive communications via provided contact methods.
20. CHANGES TO TERMS
We may update these Terms at any time.
21. ENTIRE AGREEMENT
These Terms represent the full agreement between parties.
22. CONTACT
Wavely, LLC
info@wavelyco.com
914-980-2913